At Ritzi Jewelers we want you to be absolutely satisfied with your jewelry purchase. If, within 15 days after receipt of your purchase you are not completely satisfied, you can return your purchase for a full refund of the purchase price or replace it for something of the same value. All products should be returned unused and in the original state, they were received with all original packaging including extra links for watchbands and all parts for any other pieces. Products that have been specially ordered, modified (i.e, sized, engraved, watchbands & links removed, etc. ) or abused will not be accepted for refunds. Special order items are non-refundable.
Refunds are made to the purchaser of record and in the exact method of the original method of payment. When returning an item by mail please call first to get a return authorization number/form to fill out for your returned item. Instructions for the return will be included on the form.